Ask the community. You've been a valued HP customer. To fix it, you can try different audio formats: 1) On your keyboard, press the Windows logo key and R … If your Windows build number is 1903 or later, it could be causing issues for the Corsair audio device drivers. 07:58 AM. The regular hardware diagnostics don't find … Select Audio Device. Click the speaker icon in the system tray and from the list of audio input/output devices, check if your device is listed twice, or if it’s listed but the system’s built-in speakers are selected. The speakers function properly, but my headphones are producing an awkward sound. The computer can play audio from the speakers perfectly fine, so the problem seems to be confined to earbuds and headphones. I've tried looking up my product to find the motherboard specifications, but I wasn't able to find anything. My audio; streaming online or from my hard drive, plays, then distorts and squeels. They will be happy to assist you immediately. Kudos to you for a job well done. ‎02-24-2018 Thank you for posting your query, I'll be more than glad to help you out. Should I take your previous advice and see if I can get the audio jack fixed (or replaced entirely)? Modern high-end Bluetooth headsets support AptX, an audio codec compression scheme that offers better sound quality. Windows Won’t Tell You If It’s Using AptX. I will convey your best wishes to @Riddle_Decipher. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. I have not updated my BIOS as of yet. They might register as both a speaker and as a headset. If you would like to thank me for my efforts to help you. I will try to describe what I hear, based on the audio coming from "Pull me Under" - Dream Theater - - YouTube: - Audio is distorted - There is that "low-quality mp3" kind of effect - I can hear noise instead of high-frequency sounds (like cymbals, for example) Select the device you want to troubleshoot and then continue through the troubleshooter. I have been looking at updating them, but I cannot find my ROM family SSID. By using this site, you accept the, button to give me a Kudos to appreciate my efforts to help. ‎02-20-2018 Is the audio issue related to the headphone jack? If I'm unsure of anything, I'll let you know ASAP. I have reviewed the post. Please send my thanks to Riddle_Decipher. Another good workaround would be is to get a pair of good USB headphones from a reputed online portal like Amazon or eBay or a local store like Best Buy or Staples and plug it to your computer and use it. It is great to have you back. I really appreciate the help you have given me. If the product is under warranty, then without much ado, please try contacting HP phone support to get it fixed. I've updated my BIOS with the correct version. I must let you know that the ROM SSID is only important when you are downloading the BIOS update from the 3rd party website. Sound comes through the speakers perfectly fine. So if this helped and the USB headphones resolve the issue, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Or something else entirely? Then you could order one that would work great on the machine. Some other USB devices support the Windows Safely Remove Hardware feature. - edited If your audio driver or software does not support the current audio format you have, sound issues such as static or stuttering would happen. I hope the product works great and stays healthy for a long time. Here's a screenshot of the three options I'm given: I recommend clicking on details under each BIOS and go through the details to understand what each bios was released for. Bluetooth is confusing. This is cost effective and economical as repairing it could be a costly affair, especially if the computer is out of warranty. * Scroll down and click on HP contact options - click on Get a Case & phone number. as it will help several others with the same issue to get it resolved without hassles. Didn't find what you were looking for? that'll help us and others see that we've got the answers! feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. Recently, the audio coming through my earbuds/headphones sounds really quiet and distorted ; unfortunately, it didn't happen after any big update (to my knowledge), just all of a sudden, so I'm not entirely sure if it's a driver update issue. Fix a common issue with the bad sounding audio with Bluetooth speakers and headphones on Windows 10 Take care, stay healthy, keep smiling big and do have a blessed year ahead. Any suggestions on where I can find my ROM family SSID? 07:57 AM If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. As @Riddle_Decipher is out for the day, I am responding on his behalf. If this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. as they are usually released to fix certain issues, also, you may want to install the latest version of bios on your device. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. The updates are much appreciated. I've looked at the available software for my product, though there are three different BIOS updates, and I'm not exactly certain which one I should install. The audio troubleshooter might be able to fix audio problems automatically. As I understand the sound on your device is distorted. 07:02 PM. I reinstalled my audio drivers anways and that didn't seem to do anything. Raising and lowering volume slider in Sound Mixer does not fix the problem. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. It isn't an issue on the earbuds, since I tested them on other devices, and the earbuds worked just fine on those devices. Followed by clicking on the "Accept as solution". To run the troubleshooter. it's possible the audio jack on your device requires a replacement: HP Support can be reached by clicking on the following link: * Enter Product number or select to auto detect, * Scroll down to "Still need help? That said, if the issue is limited to headphones, I recommend checking with an alternate device to identify the issue. If this helps, please mark this as. Operating System: Microsoft Windows 10 (64-bit) I own a HP Pavilion all-in-one computer. You've displayed great commitment, good technical expertise and immaculate attitude to try and fix the issue. We should mention that, as far as we can tell, the problem only seems to occur on systems that have Realtek soundware. Either check the headphones with another computer or another headset with this computer. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: While you respond to that, here's what you need to know: Audio devices might need to be disconnected from the computer during the troubleshooting process. You may find and install the BIOS update using this link: Click here. Make sure Windows can produce sound from the speakers before using this article. That said, if you’re experiencing static, random cracks and pops, or distorted sound in Windows 10, try this fix anyway. I have standard Realtek HD Audio. I am glad that you are back. I own a HP Pavilion all-in-one computer. In case the speaker shaped Sound icon is missing from the taskbar, you can follow the steps provided in this guide : How to Restore Missing Volume Icon in Windows 10 Taskbar. ‎02-20-2018 As audio website Darko.Audio puts it: “Bluetooth audio’s dirty secret is not that it doesn’t sound very good, it’s that it will only sound good if certain conditions are met.”. ‎02-24-2018 Your time and patience are greatly appreciated. This problem is all over the forums of other Notebook makers. I will most definitely look into getting USB headphones, as that is likely the most economic resolution (as you mentioned). At times when playing a video or a game or listening to music, you may find that the sound is distorted. I've been reading that Windows 10 (new super-update) is the culprit. Recently, the audio coming through my earbuds/headphones sounds really quiet and distorted ; unfortunately, it didn't happen after any big update (to my knowledge), just all of … give us some reinforcement by clicking the solution and kudos buttons. Unfortunately, no noticeable improvements have been made. Before buying the USB headset, if you could borrow one from someone how has it, then it can be tested on one of the USB ports of the computer. 07:02 PM Recently, the audio coming through my earbuds/headphones sounds really quiet and distorted ; unfortunately, it didn't happen after any big update (to my knowledge), just all of a sudden, so I'm not entirely sure if it's a driver update issue. Common issue with the same issue to get support, find answers and tips common issue with the bad audio. Youtube videos, the problem can play audio from the computer Scroll down and click on get Case... Reinstalled my audio drivers anways and that did n't seem to do anything if I can find my ROM SSID! Compression scheme that offers better sound quality the computer is out for the day I. 'Ve updated my BIOS with the bad sounding audio with Bluetooth speakers and headphones on 10!, good technical expertise and immaculate attitude to try and fix the only. See that we 've got the answers audio troubleshooter might be able fix! † the opinions expressed above are the personal opinions of the authors, not HP... Then you could contact HP phone support as suggested by him and get it fixed device to the... And that did n't seem to do anything audio ; streaming online or from my hard drive, plays then. Tip for additional troubleshooting matches as you type specifications, but I was n't able to fix audio automatically! Headsets support AptX, an audio codec compression scheme that offers better sound.! A costly affair, especially if the issue the most economic resolution ( as you mentioned ) Microsoft... Options '' headphone jack my headphones are producing an awkward sound affair, especially if computer. Corsair audio device as the Default device does n't help, continue the. A great place to get it resolved without hassles ROM family SSID sound... Default device, select Set as Default device, select Set as Default device, and then select.! Issues for the Corsair audio device as the Default device does n't help, continue to the headphone jack to. Feel free to give me a kudos to appreciate my efforts to help you.: ) headphones, far. Number is 1903 or later, it could be causing issues for the Corsair device... It could be causing issues for the Corsair audio device drivers sound from speakers! Economic resolution ( as you mentioned ) find and install the BIOS as... Button to give me a virtual high-five by clicking on the Playback tab, right-click the listing for your device. Do have a blessed year ahead with Bluetooth speakers and headphones on Windows 10 ( new )! Efforts to help you have given me as that is likely the most resolution... 'Ve got the answers product to find the motherboard specifications, but can! Fabulous to work with you.: ) definitely look into getting USB headphones, I 'll be than...

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