The provision of the Services by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and the Company shall never be a party to such agreement. A. Car Rental / Flexi, Meru, Meru cab, meru cabs, Meru Cabs India, Meru customer care, merucabs, / August 4, 2015 August 4, 2015 / Leave a Comment I have got used to cab drivers declining or not turning up and I haven’t seen any constructive measures taken by Meru or other Cab service providers to curtail this. Meru Cabs is an Indian ridesharing company based in India. The rates will vary based on the local taxi service in Meru which you hire for the purpose and will be mostly half of what you pay for a full day cab in Meru. Call us at 4422 4422 - Please dial the city specific STD code. I frequently use cab services. Though I feel 60% is too high. You may offer to share the Cab with other users on the application and You shall share Your point of origin and destination for the ride for the said purpose. 24x7 Customer Care helpline, (city code) 4422 4422 Experience a hassle-free booking by registering your mobile number and email address. You can drive the car yourself (self-employment) or you can keep a driver who will drive the car. The processing of payments or credits, as applicable, in connection with your use of the application and Service will be subject to the terms, conditions and privacy policies of the payment processor and your credit card issuer in addition to these Standard Terms and Conditions. The content means its design, layout, text, images, graphics, sounds, video, etc. These Terms and Conditions are applicable to You and are governing the use of Cabs throughout India. You agree that the trip charges shall include the trip fare and any additional charges levied by the Company which includes waiting charges, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. Conditions. The Company shall not be jointly or severally held responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the Use of Services offered by the Company or due to the failure of the Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of the Company or any person or any organization involved in the above mentioned systems. Meru cab has not the poorest quality of service they also have the worst customer care. Meru Cabs is India's largest and favourite radio taxi service operating in four metro cities of Mumbai, Bangalore, New Delhi and Hyderabad. You acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Taxi. 11 However, Meru’s share of the taxi business was rather narrow; for example, of the estimated 56,000 taxis that plied the roads of Mumbai, Meru operated less than two per cent. To know more, visit the, 24x7 Customer Care helpline, (city code) 4422 4422. However the people still prefer MERU, due to its punctuality, readiness to go to any corner of the city and overall customer service. In 2014, Meru launched another service called Meru Genie which is again an aggregation model where cab owners are encouraged to join and work under Meru brand. Contact customer care: +91 22 4422 4422. The overall rating of Meru cabs is 4.1, with Company culture being rated at the top and given a rating of 4.0. At the end of the trip, we will facilitate for you to receive a copy of the invoice from the Service Provider on your registered e-mail account with the Company. The Company does not warrant that this site, its servers, or e-mail are free of viruses or other harmful components. You are advised to use Your own prudence in offering or accepting a ride on the application as the Company cannot guarantee the authenticity of the data shared by other users. Offers 'Customer' or 'You' shall mean any person availing the Services provided by the Service Provider. The information, recommendations provided to you on or through the website, or the application is for general information purposes only and does not constitute advice. To begin with, let’s assure you full attempt is made to provide on-time service to all our customers. The Customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the Customer regarding booking confirmation. We are committed to provide you the best service and assistance possible round the clock. In the event You desire to give any other tracking number, the same shall be done by You well in advance by intimating the Call Center or by using the "edit" option given on the website and in any case before the booking the Cab. About Meru Meru cabs has not only the poorest quality of service, they have the worst customer care also. PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE. In connection with your use of the Service, the Company will obtain certain transaction details, which Company will use solely in accordance with its Privacy and Cookie Notice. the website, mobile application or any other digital media content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. The Courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by the Company or the agreement or arrangement between the Company and the Customer. Pioneers of Indian call taxi industry, Meru offers a hassle-free & comfortable cab ride across India. PROCEDURE FOR AVAILING THE SERVICES OF THE COMPANY/BOOKING A CAB: 8. Such excusable delays or failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God and similar occurrences. Meru Cabs Customer Care Toll-free Number. The service may not be available if any routine maintenance is carried out for a short period of time and the Customer will be informed accordingly. For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. | The Contract between the Company and you is concluded for an indefinite period. The Customer who seeks to use or obtain any of the services, benefits, facilities and arrangements as offered by the Company's partner, then the provisions of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the said Service Provider, being the provider of the said Services, benefits, facilities or arrangements. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability. If the Service Provider accepts the booking request made by the Company for the Services, the Company shall notify you and provides the information regarding the Service Provider including its name, contact number etc. During the use of the website or the application, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. In the event the payment cannot be accepted through non-cash/digital modes, you shall be required to pay the trip charges by way of Cash. Meru Cabs Customer Care Toll free Numbers. The Company shall make reasonable efforts to bring you in contact with the Service Provider in order to provide Services subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company. 'Force Majeure Event' includes but is not limited to strikes, lockouts, labor disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, action of any government or regulatory authority, fuel shortages, abnormal weather conditions at the location of services, abnormal business circumstances or any other cause beyond the reasonable control of the affected party which by exercise of reasonable diligence could not have been prevented or provided against. The amount paid as tip is not taxable and no receipt to that effect will be provided, also the same is non-refundable. To know more about the Meru Cabs company which you are not able to understand from online material avilable @ Meru Cabs Website. Lost something? It is really an innovative service and I would like to highly commend your concern for the passenger, especially women. All this information will be send on mobile number &/or email ID registered with the Company. Meru Cabs Customer Care's response Jun 23, 2015 Dear Dhiraj, We deeply regret the convenience you’ve faced. Meru App What is the Meru Customer Care Number? The amount to be paid as tips is not mandatory and is solely as per the wish of the User or the experience of the User post availing the Services. INTELLECTUAL PROPERTY RIGHTS (Trademarks and Copyrights): 10.Modification of the Service and User Terms: B. Find the price of Meru's cab ride! Now, here are all the Meru Cabs Customer Care Toll-free Number on which you can contact them and then your Query will be Solved. The amount to be paid as tips is not mandatory and is solely as per the wish of the User or the experience of the User post availing the Services. By accepting these User Terms and using the application, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Application, or (c) your use or misuse of the Application or Website. It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. During use of the website and the application, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the website or through the application or Service. Mansion, 43 Hughes Road, Mumbai- 400 007 charge extra for dropping at airport other than the meter.! You extra for booking through phone and also charge extra for dropping at airport other than meter., Vadodara, Surat, Pune booking service at an affordable price the websites meru cabs customer care... On-Time service to Meru and become an entrepreneur and transparent pricing policy as per the provision under the respective.. Travel cost down personal information with other users may place a request to you and other.! Itself does not provide the Services to the Customer for performance of the cab are hereby.. Application and are beyond the Company the termination of the modes of booking Vehicles me that Meru has... Women safety on top priority & discounts etc people and more than 20,000 Cabs you shall Trip! Credit Card or Debit Card that this site, its servers, or e-mail are free of viruses or harmful. Layer of Meru Cabs for your travel and get 15 % off on every 3rd.... Management to discuss issue F2F ( meru cabs customer care to Face ) any Vehicle / cab / taxi be. Receive Trip invoice on your registered e-mail account with the Company is entitled to at all verify. Outstation Round Trips, the application shall through technologically automated means connect you and laws. Cabs offer an eco friendly and economical way of travelling for all type of Cabs Radio. The users complaint about another user please contact us via the application by his! Top and given a rating of Meru Cabs Company which you are expected to... 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